BTS PORT DOUGLAS PTY LTD:
15% cancellation fee is applied for all tours cancelled with more than 48hrs notice of tour departure.
50% cancellation fee is applied for tours cancelled between 12 and 24hrs prior to departure.
No refund for no shows or less than 12 hours notice of cancellation.
Full refund provided if tour or transfer is cancelled by operator.
Go West Tours:
Guest cancellation of any tour, in less than 48 hours prior to tour departure time will result in a 50% refund of tour farepaid. Cancellation within 24 hours of tour departure or failure to take up a tour will result in a total forfeiture of the tour fare.
Skypark Cairns by AJ Hackett:
Bungy & Minjin: Before registration - Full refund / After registration - No refund
Parasail & Jetski: No refund if notice of cancellation is less than 24 hours.
Western Travel Bug:
* non arrival or less than 72 hours notice before departure - no refund
* more than 72 hours notice before departure - 25% non commissionable refund
* cancellation fees apply as soon as Western Travel Bug accept/confirm reservation
Sydney HeliTours:
Cancellation 24-48 hours before the flight incurs a 50% cancellation fee. If cancelled within 24 hrs of the flight, there is a 100% cancellation fee.
If passengers elect not to fly due to weather, but the helicopter flight is still operational, a 100% cancellation fee applies.
Spirit of Freedom:
An AUD$100 cancellation fee applies from time of booking to 61 days prior to departure.
20% cancellation fee applies with less than 60 Days Notice
100% cancellation fee applies with 21 days or Less Notice
All passengers are strongly advised to travel with Travel Insurance that covers for Trip Cancellation and Scuba Diving Evacuation & Medical cover.
Wait-a-While Rainforest Tours:
Cancellation of scheduled Day Tours - In the event of the purchaser cancelling in writing 31 days or more prior to the booked start date a 15% cancellation fee applies; 4 days or more than but less than 31 days a 40% cancellation fee applies; 3 days or less a 100% cancellation fee applies but if re-sold fee reduces to 40%. Cancellation will only be accepted from the booking party.
Cancellation of Private Charters - In the event of the purchaser cancelling in writing 61 days or more prior to the booked start date a 15% cancellation fee applies; 31 days or more but less than 61 days a 40% cancellation fee applies; 30 days or less a 100% cancellation fee applies but if re-sold fee reduces to 40%. Cancellation will only be accepted from the booking party.
Cancellation by us – our liability is limited to actual monies paid to us by the booking party.
Re-scheduling – we reserve the right to make a service charge for re-scheduling confirmed schedules/dates & do so at a rate of AU$25.00 per item; we may waive this charge at our sole discretion if we consider the work involved of doing so to be de minimus.
Refunds – any refund agreed will be made via the reverse route to which the original funds were received using tax compliant processes.
HARTLEYS CROCODILE ADVENTURES:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Wildlife Coast Cruises:
Due to possible schedule amendments, we advise to check with our office before planning your itinerary.
Wildlife Coast Cruises reserves the right to cancel at short notice. If you wish to cancel your cruise, a 20% cancellation fee will apply. Cancellations within 48 hours of scheduled departure receive no refund. Some cruises may be cancelled due to weather, insufficient bookings or special events. In the event of this, an alternative cruise will be offered. If this is not possible, then at the discretion of management a refund will be considered.
Vagabond Cruises:
Minimum 14 days notice is required for a full refund to apply, there's no refunds for cancellations after this period, change of mind or no shows on the day of the cruise. Pre- Booking is essential.
•Child rate = 5-14 yrs
•Concession rate = Australian seniors/pensioners & full time students
•Family rate = 2 adults + 2 children
•Full payment is due on booking
•There is no refund for no shows
•Tickets & monies are non-refundable & non-transferable unless the cruise is cancelled
•A 3% credit card fee will apply if you have paid by AMEX/DINERS credit card
•Your ticket is valid for the day of the booking only
•Please arrive at departure point 15 minutes prior to departure time
•Surcharge will apply on Public Holidays
•Special Cruises, Prices and Terms & Conditions apply for 25th, 26th & 31st December & 26 January
Troll Tours- Sydney and Hunter Valley Tours:
TROLL TOURS HARLEY TRIKE AND MOTORBIKE TOURS:
Full refund if cancelled 48hrs before tour departure. If cancelled within 48hrs 25% will be kept as a booking fee.
TROLL TOURS:
TOUR CONDITIONS: “TROLL TOURS” reserve the right to alter or modify itinerary if prevailing weather, road conditions or adverse conditions require such change.
SEIT Outback Australia:
FIT Tours
50% - within 72 hours
100% - Less than 48 hours
Extended Touring
50% - within 5 days
100% - within 72 hours
ethical adventures NT:
1. Booking Conditions
2. Cancellation of Trip
3. Complaints & Endorsements
4. Pricing & Payment
5. Age & Disability Limitations
6. Travel Insurance
7. Change of Itinerary
8. Local Law & Authority on tour
9. Acceptance of risk
10. Limitation of Liability
11. Optional Activities
12. Errors & Omissions
13. Feedback
14. Severability
15. Photos and Marketing
16. Privacy Policy
17. Applicable Law
18. Registered Address
1. Booking Conditions
All bookings are made with Ethical Adventures NT (ABN: 490 894 581 14. By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice. Dates, itineraries and prices are valid from 01 May 2014 until 30 June 2017.
If booking through a third party you may be required to pay a deposit for your booking. Recovery of this amount in the event of non-participation for whatever reason will be subject to the booking agents policies and may be non-recoverable. Bookings made direct to us do not require a deposit.
Acceptance of your booking will be confirmed by email and text. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due no later than immediately prior to departure on the day of trip. If this balance is not paid on or before this time we reserve the right to treat your booking as cancelled and you will be unable to participate in the tour for that day.
In order for us to confirm your travel arrangements you must provide all requested details and the deposit (if required) at the time of booking. Necessary details include full name, age, nationality, any relevant pre-existing medical conditions (which may affect your ability to complete your travel arrangements or participate in our adventures), contact details, pickup location, food allergies and considerations.
If you wish to transfer from one trip to another or transfer your booking to a third party we require that you notify us at least 48 hours in advance of departure time to discuss and make arrangements where possible.
If late for pickup we will attempt to contact you by the phone number. In the advent that you are unreachable and more than 10 minutes late it will be assumed that you are not attending and your seat will be cancelled. Any monies taken will be forfeit in this situation.
Booking direct.
o In the case of private charter payment will be required prior to departure date. This will be advised in your tour documentation.
o For standard tours no reservation fee will be payable in this instance and payment can be made on the day.
2. Cancellation of Trip
Cancellation by the traveler
a. Refunds from cancelled trips will be paid out according to the table below. Ethical Adventures NT reserves the right to take into account mitigating circumstances of your situation and may increase the refund amount where it deems appropriate.
Time to Departure Refund
More than 48 hr: 100%
24-48 hr: 50%
Less than 24 hr: 0%
b. In all instances the refund provided by Ethical Adventures will be that portion of payment which we received. Any monies paid to third parties such as booking agents is not covered by our refund policy. It is your responsibility to pursue that refund from them directly subject to their Terms & Conditions.
2. If We (Ethical Adventures NT) Cancels
a. Ethical Adventures NT may cancel a trip due to logistical or operational issues, insufficient sign-ups or any other cause that makes the trip unfeasible for us to operate. You will be advised as soon as practicably possible by Ethical Adventures NT staff. If we cannot facilitate your trip then we will endeavour to place you with another operator of our choosing. If we do not find an alternative for you that is acceptable to you and us you will receive a full refund performed via internet transfer of funds or cash payout. This amount will include any reservations monies paid to third parties such as Booking Agents for your tour with Ethical Adventures NT. This will constitute full settlement.
b. We may also cancel departures if forced to do so by circumstances such as fire, cyclones, industrial action etc. or what is commonly referred to as force majeure.
3. Force Majeure (FM)
a. In the case of FM and Ethical Adventures NT is forced to cancel a trip we will follow the ‘normal’ If We Cancel Policy above (2b). If you are unable to attend a tour due to FM and are forced to cancel then you will likewise be treated according to the same policy (2b).
3. Complaints & Endorsements
Ethical Adventures NT relies on your feedback to ensure that all aspects of our adventures are to the highest standard and to help us achieve our goals, leaving you more than satisfied. For this reason we encourage you to contact us via our email address and/or leave comments on our social media sites. Included in this are FACEBOOK, TRIP ADVISOR and LINKEDIN. Our choice to use online forms rather than paper forms reflects our commitment to maintaining a minimalistic paper use business.
4. Pricing & Payment
Our prices are based on Australian Dollars at the time of booking confirmation. All payments are to be made in Australian Dollars. Prices are set to achieve what we think is a breakeven point between the costs of running the tours and expected income. They are not designed to make a substantial profit. They do include GST.
We do not accept credit cards directly but do provide that option on our website booking window. Preferred payment is by Bank Transfer or Cash on the day. Bank details will be provided on request at time of confirmation of booking or payment can be made on the day immediately prior to departure in cash.
5. Age & Disability Limitations
All travellers under the age of 18 must be accompanied by an adult who is responsible for the child's behaviour whilst on tour. Children under 8 years of age are not suitable for our open set tours and as such will not be accepted for any set tour.When booking a charter tour it is possible in some circumstances to accommodate children under the age of 8 years old. This can be discussed at time of booking.
There is no upper limit for our adventures however due to the nature of the terrain and weather conditions we reserve the right to refuse on the day any passenger who we deem unable to fully and safely participate in that tours activities. In this case the passenger will be subject to Refund Policy (2b). As a rule of thumb you should be able to skip for 5 metres continuously without undue stress.
There are no age restrictions associated with Chartered Tours however fitness and flexibility levels outlined in 5(b) above still apply.
6. Travel Insurance
Travel insurance is highly recommended. Your travel insurance should cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of AUS$200,000 for each of the heads of cover.
7. Change of Itinerary
Due to the nature of the environment and location of our adventures we may be required to alter the itinerary as previously represented with little or no prior notice being given to you. We will however attempt to inform you prior to departure as soon as is reasonably possible and offer to reschedule you on another trip or refund your payment if the changes are not to your liking.
We also reserve the right to alter the itinerary on any tour if in our view a better experience would be achieved by doing so.
We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.
8. Local Law & Authority on tour
Our adventures generally occur in remote, ecological important and culturally sensitive environments. For these reason and more all participants must act in accordance with local law and within the acceptable bounds of local customs whilst maintaining safety of all participants. Your guide will have final say on all matters likely to affect the safety or well-being of any person participating in the trip or the integrity of the locality. If you fail to comply with a decision made by your guide, or interfere with the well-being of the group, the group leader may order you to leave the trip immediately, with no right of refund.
9. Acceptance of risk
You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the fauna, flora and geographical attributes present dangers and physical challenges greater than those present in our daily lives. However it is also your own responsibility to acquaint yourself with all possible relevant travel information and safety related information which will help you on your adventure with us. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel.
10. Limitation of Liability
We may contract with a network of companies, government agencies and individuals to assist in the running of our trips as agent for these third parties. We are not responsible for the acts and omissions of these third parties.
To the fullest extent permitted by law:
any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded;
you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and
any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded.
To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute diiscretion)
the provision of a similar trip to an equivalent value; or
a refund of the total amount received by us from you in connection with your booking. Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages
11. Optional Activities
Any activities not normally forming part of our adventures are not included in this contract. Although these may have been undertaken during our tour timeframe and via assistance from your guide you accept that any assistance given by your guide in arranging optional activities does not render us liable for them.
12. Errors & Omissions
We here at Ethical Adventures NT have made every effort to ensure that the content of this site is correct. However we cannot guarantee that we have not made mistakes so please bear that in mind as you scroll through the pages. We apologise for this and welcome your input to correct our oversight.
By using this site, you acknowledge and accept that there may be errors in content and all information is provided for your interest only such that to the fullest extent permitted by law, Ethical Adventures and its employees will not be held responsible or liable for any loss, damage or other problems arising from use of, or inability to use, this site. Likewise links to third party sites are provided for your (the user) convenience.
Although Ethical Adventures NT may have found these sites useful, reliable and trust worthy for our own purposes we cannot and do not endorse them, their policies, procedures, content or services. We take no responsibility for those sites linked to Ethical Adventure NT pages or your transactions with them. The use of this website and these terms are subject to the laws of Australia and the jurisdiction of the Australian courts.
13. Feedback
Ethical Adventures relies on your feedback to ensure that all aspects of our adventures are to the highest standard, achieve our goals leave you more than satisfied. For this reason feedback forms are provided and encouraged to be completed by you so that we can address any issues, improve our products and take heart from your satisfied words.
Where a complaint has been lodged then Ethical Adventures NT will investigate the cause and seek to remedy the situation. In such cases you (the plaintiff) will be contacted to be informed of changes or the outcome of the complaint.
14. Severability
In the event that any Term or Condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such Term or Condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
15. Photos and Marketing
By participating in our Adventures you consent to Ethical Adventures NT using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes
If at the time of booking the trip you wish to void the consent given in 15(a) you will be required to state this in an email clearly stating ‘I do not give permission to use my image for any marketing material associated with Ethical Adventures NT’ at the time of booking. No exceptions.
16. Privacy Policy
Any personal information given to Ethical Adventures NT will remain private.
Any personal information gathered will never be sold to any third party for any reason. Ethical Adventures NT only collects personal information from visitors in order to process requests initiated by that person or there representative in order to perform a booking, payment or feedback. We may provide your details to our agents in order to facilitate your requested services from us.
Once your transaction with Ethical Adventures NT is completed you can request your personal details be deleted from our records.
You may be contacted by Ethical Adventures in the future in regards to its activities. If you do not wish this to occur clearly state ‘ I do not wish to be contacted by Ethical Adventures NT in the future’ and we will delete your details from our records and only respond to your communications.
17. Applicable Law
The laws of the Northern Territory, Australia govern these Booking conditions and any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of the Northern Territory, Australia.
18. Registered Address
Ethical Adventures NT, 6 Harcus Court, Malak, 0812 NT, AUSTRALIA
19. ABN 45749315390
Hills Luxury Day Tours:
A full refund is available for cancellation up to 6 days before your tour.
Cancellation less than 6 days prior to departure will not be refunded.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
